Testimonials

Mrs Nozalic, Weston-Super-Mare. BS23

Great job. Oven looks like new. No mess made at all.

Mrs Nozalic, Weston-Super-Mare. BS23

Mrs Pitch, Winscombe. BS25

Very satisfied with an excellent job. Thank you.

Mrs Pitch, Winscombe. BS25

Elizabeth Hannah, Weston-Super-Mare. BS22

Fantastic job, oven looks brand new again. Gentleman was a hard worker and cleaned up all the mess.

Elizabeth Hannah, Weston-Super-Mare. BS22

Diane Ball, Weston-Super-Mare. BS24

Lovely job. Pleasant an. Thank you so much.

Diane Ball, Weston-Super-Mare. BS24

Miss Brookes, Weston-Super-Mare. BS22

Very happy with result.

Miss Brookes, Weston-Super-Mare. BS22

Miss Moon, Weston-Super-Mare. BS24

Brilliant job. Friendly service, will definitely used again. Cleared up all the mess. Thank you very much.

Miss Moon, Weston-Super-Mare. BS24

Mrs Broomhall, Weston-Super-Mare. BS23

Very good. Thank you.

Mrs Broomhall, Weston-Super-Mare. BS23

Mrs Vowles, Weston-Super-Mare. BS23

Brilliant job. Many thanks.

Mrs Vowles, Weston-Super-Mare. BS23

Mrs Orr, Weston-Super-Mare. BS23

Great job, oven looks amazing.Drew very pleasant and easy to deal with. Very professional.

Mrs Orr, Weston-Super-Mare. BS23

Mrs Jo Grey, Weston-Super-Mare. BS24

Super job – again. Regular visit by Drew.

Mrs Jo Grey, Weston-Super-Mare. BS24

Mrs Wheeler, Weston-Super-Mare. BS22

Fantastic job, oven is like new. No mess, no smell. Drew left everything clean.

Mrs Wheeler, Weston-Super-Mare. BS22

Mrs Colly, Weston-Super-Mare. BS24

Brilliant job well done, cleaned up after, very friendly service. Would highly recommend and use again.

Mrs Colly, Weston-Super-Mare. BS24

Mrs Woodford, Bridgwater. TA6

I would recommend OVENU to my friends. The service was prompt, thorough and friendly. A job well done.

Mrs Woodford, Bridgwater. TA6

Mrs Beaver, Cheddar. BS27

Wonderful finish. Much better than expected. Thank you.

Mrs Beaver, Cheddar. BS27

Mr Ford, Weston- Super-Mare. BS22

Regular work always. Happy with the work.

Mr Ford, Weston- Super-Mare. BS22

Mrs Ford, Downend. TA6

Delighted 10/10. Worth every penny.

Mrs Ford, Downend. TA6

Ms Padfield, Weston-Super-Mare. BS23

Would happily recommend, very thorough.

Ms Padfield, Weston-Super-Mare. BS23

Mrs Blight, Weston-Super-Mare. BS23

Drew did a good clean on an old and very dirty oven – Wow! He had tea and biscuits. Will recommend.

Mrs Blight, Weston-Super-Mare. BS23

Mr Baylis, Weston-Super-Mare, BS23

Really pleased with Drew and OVENU – will use again in a years time. Thank you.

Mr Baylis, Weston-Super-Mare, BS23

Mr. A. Wadsworth, Weston-Super-Mare. BS23

Thank you Drew, a big job today but you made it look easy and my oven looks much better than I thought it would.

Mr. A. Wadsworth, Weston-Super-Mare. BS23

Mr Weedon, Weston-Super-Mare. BS24

Will recommend OVENU and Drew’s services to family and friends – very happy.

Mr Weedon, Weston-Super-Mare. BS24

Miss Goodenough, Burnham-On-Sea. TA7

What a difference – thank you – very impressed.

Miss Goodenough, Burnham-On-Sea. TA7

Mrs Wachorn, Weston-Super-Mare. BS23

Drew did a fantastic job on our Rangemaster which was in need of some TLC. Thank you.

Mrs Wachorn, Weston-Super-Mare. BS23

Mrs Lewis, Weston-Super-Mare. BS24

A wonderful job on a less than wonderful double oven. More than happy on a job well done.

Mrs Lewis, Weston-Super-Mare. BS24

Mr Evans, Weston-Super-Mare. BS23

Thank you Drew another fantastic job. Will recommend.

Mr Evans, Weston-Super-Mare. BS23

Mrs Bowles, Weston-Super-Mare. BS22

Thank you Drew. Fabulous result.

Mrs Bowles, Weston-Super-Mare. BS22

Mr Tonic, Bridgwater. TA6

Just to say that the end result on a very mucky oven was better than expected. Thank you.

Mr Tonic, Bridgwater. TA6

Mrs Hathaway, Uphill. BS23

Thank you Drew. Service was better than expected and very happy with my clean.

Mrs Hathaway, Uphill. BS23

Mrs Hosey, Weston-Super-Mare. BS22

Wonderful result on a very neglected Rangemaster. Will recommend.

Mrs Hosey, Weston-Super-Mare. BS22

Mrs. A. Bell, Weston-Super-Mare. BS23

Wonderful. Very pleased.

Mrs. A. Bell, Weston-Super-Mare. BS23

Mrs. C. Huxtable, Weston-Super-Mare. BS24

Will always recommend as I am a regular.

Mrs. C. Huxtable, Weston-Super-Mare. BS24

Mr Hogben, North Petherton. TA6

An amazing job. Many thanks – thought it was a new oven.

Mr Hogben, North Petherton. TA6

Mrs. S. Lefort, North Petherton. TA6

Brilliant – looks like new.

Mrs. S. Lefort, North Petherton. TA6

Mrs Drew, Weston-Super-Mare, BS23

Wow – what a result, much better than I expected. Thank you.

Mrs Drew, Weston-Super-Mare, BS23

Mrs. C.E. Jury, Minehead. TA24

Very good job. I will have you again.

Mrs. C.E. Jury, Minehead. TA24

Mr Graham Wells, Minehead. TA24

Drew must of replaced the oven when we were in the front room. Looks like new.

Mr Graham Wells, Minehead. TA24

Mrs Smith, Weston-Super-Mare. BS22

Fantastic.

Mrs Smith, Weston-Super-Mare. BS22

Mrs Good, Minehead. TA24

Super job – oven looks like new.

Mrs Good, Minehead. TA24

Mrs York, Minehead. TA24

Wow – First time I have used OVENU – Drew did a great job.

Mrs York, Minehead. TA24

Mr Moseley, Devon. EX16

Really bad oven and I mean really bad, made to look like new – proper job.

Mr Moseley, Devon. EX16

Mrs Elderfield, Bridgwater. TA7

Delighted and thrilled.

Mrs Elderfield, Bridgwater. TA7

Mr. R.C. Down, Minehead. TA24

Super clean. Thanks.

Mr. R.C. Down, Minehead. TA24

Mrs Salisbury, Minehead. TA24

Thank you for a job well done – very impressed.

Mrs Salisbury, Minehead. TA24

Mrs Thorpe, Bicknoller. TA4

Delighted with a good job. Excellent. Many thanks.

Mrs Thorpe, Bicknoller. TA4

Ken Ives, Puriton. TA7

More than happy.

Ken Ives, Puriton. TA7

Mrs. Bellerby, Portlock. TA24

I just wanted to say many thanks for the job you did on our oven on Monday.
You far exceeded our expectations, I didn’t know our oven was that colour!
You did such a good job, I am concerned I didn’t pay you enough as I now realise just how bad my oven was!
Please let me know if the fee we paid was enough.

Mrs. Bellerby, Portlock. TA24

Mrs. S. Lillycrop, Bridgwater. TA6

Really impressed with the end result. 10/10.

Mrs. S. Lillycrop, Bridgwater. TA6

Mrs Smith, Banwell. BS29

Very pleased with result and service.

Mrs Smith, Banwell. BS29

Mrs Moore, Moorebath. EX16

Thank you. Wonderful.

Mrs Moore, Moorebath. EX16

Mr Greyson, Minehead. TA24

Thank you. Wonderful work.

Mr Greyson, Minehead. TA24

Mr Giblett, Minehead. TA24

Very happy with the clean. Would use again.

Mr Giblett, Minehead. TA24

Mrs Cobley, Bridgwater. TA6

Wow my oven looks like new. Really pleased with result. Reliable, friendly service. Would happily recommend. Thank you.

Mrs Cobley, Bridgwater. TA6

Mrs Woolley, Bridgwater. TA5

Wonderful! The oven looks like new. Will recommend to other people in the village.

Mrs Woolley, Bridgwater. TA5

Mrs Mayler, Oakford. EX16

Excellent clean service. Thank you.

Mrs Mayler, Oakford. EX16

Mrs Ryske, Weston-Super-Mare, BS22

Excellent work, very pleased – thank you.

Mrs Ryske, Weston-Super-Mare, BS22

Mrs Kelly, Bridgwater. TA6

Very happy with the work on my Rangemaster. Would recommend.

Mrs Kelly, Bridgwater. TA6

Mrs. J. Wareing, Bridgwater. TA6

Drew did a fantastic job, better than I expected.

Mrs. J. Wareing, Bridgwater. TA6

Mrs Phillips, Minehead. TA24

Very happy with the service. Drew did a very good job.

Mrs Phillips, Minehead. TA24

Mrs Sendell, Bridgwater. TA6

Better than expected. Would recommend and use again.

Mrs Sendell, Bridgwater. TA6

Mrs Maycock, Bridgwater. TA6

Thank you on a job well done. Will recommend.

Mrs Maycock, Bridgwater. TA6

Mr Winfield, Bridgwater. TA6

Very good job.

Mr Winfield, Bridgwater. TA6

Mrs Brown, Bridgwater. TA6

Drew arrived well on time and done a wonderful job on my oven.

Mrs Brown, Bridgwater. TA6

Mrs Williams, Combwich. TA5

Job well done,very happy.

Mrs Williams, Combwich. TA5

Mrs Lillycrop, Bridgwater. TA6

Very happy with the end result. Better than expected.

Mrs Lillycrop, Bridgwater. TA6

Mrs Horton, Weston-Super-Mare. BS23

Very pleased. Regular visit.

Mrs Horton, Weston-Super-Mare. BS23

Mr Mistry, Weston-Super-Mare. BS24

10/10 really happy with the end results. Well done.

Mr Mistry, Weston-Super-Mare. BS24

Mrs Ridge, Weston-Super-Mare. BS22

Regular yearly clean-very happy.

Mrs Ridge, Weston-Super-Mare. BS22

Mrs Clarke, Washford. TA23

Thank you-excellent results on a very bad oven.

Mrs Clarke, Washford. TA23

Mrs Druce, North Petherton. TA6

Thank you. Job well done.

Mrs Druce, North Petherton. TA6

Mr. R. Buck, Minehead. TA24

Wonderful job and will recommend.

Mr. R. Buck, Minehead. TA24

Mrs Jeeps, Weston-Super-Mare. BS22

Would happily recommend the service. Thank you.

Mrs Jeeps, Weston-Super-Mare. BS22

Jane Clapinson, Minehead. TA24

Thank you-great job.

Jane Clapinson, Minehead. TA24

Mrs Pearce, Minehead. TA24

What a wonderful suprise-wow!

Mrs Pearce, Minehead. TA24

Mr Page, Bampton. EX16

Super. Thank you.

Mr Page, Bampton. EX16

Mrs Bellamy, Crowcombe. TA4

Always amazed how good Drew makes my oven look-thank you.

Mrs Bellamy, Crowcombe. TA4

Mrs Calloway, Williton. TA4

Wonderful job-again always recommended.

Mrs Calloway, Williton. TA4

Mrs Masterton, Weston-Super-Mare. BS22

Wow!

Mrs Masterton, Weston-Super-Mare. BS22

Mrs Howard, Milton. BS22

Very impressed with Drew’s work.

Mrs Howard, Milton. BS22

Mrs Saxton, Bridgewater. TA6

Wonderful job. Way too dirty for me to clean!

Mrs Saxton, Bridgewater. TA6

Mrs. M. Cousins, Barrington. TA19

Thank you. Very happy with the end result of the cleaning of my oven.

Mrs. M. Cousins, Barrington. TA19

Anna Tripp, Weston Super Mare. BS23

Wonderful finish on my old Neff. Thank you.

Anna Tripp, Weston Super Mare. BS23

Clair Garnell, Uphill.BS23

Happy to refer.

Clair Garnell, Uphill.BS23

Lucy LeGrand, Bampton. EX16

A nice clean Aga – fully recommend Drew and OVENU service.

Lucy LeGrand, Bampton. EX16

Gareth Mawson, Bridgewater. TA6

Found Drew very friendly and polite and did a wonderful job on my oven – thank you.

Gareth Mawson, Bridgewater. TA6

Mrs Hill, Bridgewater. TA6

Well done – great job – recommended.

Mrs Hill, Bridgewater. TA6

Karen Johnson, Cannington. TA5

Wonderful job on a very messy oven – much better than expected – Thank you.

Karen Johnson, Cannington. TA5

Janet, Langport. TA10

Thank you Drew wonderful job on my very neglected oven.

Janet, Langport. TA10

Mr Molyneux, Bridgewater. TA6

Great work, very impressed and will use again.

Mr Molyneux, Bridgewater. TA6

Mr Terbreak, Bicknoller. TA4

Drew did a first class job on my Rangemaster- thank you – very happy.

Mr Terbreak, Bicknoller. TA4

Mrs. J. Morris, Bridgewater. TA6

What a fantastic result on my double oven. Thank you.

Mrs. J. Morris, Bridgewater. TA6

Mrs. C. Hulme, Bridgewater. TA6

Always happy with my regular clean – thank you.

Mrs. C. Hulme, Bridgewater. TA6

Laura Woodward, Uphill. BS23

Thank you on a job well done.

Laura Woodward, Uphill. BS23

Mrs. A. Wilcox, TA4

Wonderful job as per usual.

Mrs. A. Wilcox, TA4

Mrs. L. Kolbeinson, Weston Super Mare. BS23

Very happy with Drew and OVENU. Great results. Thanks.

Mrs. L. Kolbeinson, Weston Super Mare. BS23

Mrs Ashford, Uphill. BS23

Very pleased with all the work Drew put in to restoring my very messy oven – thanks.

Mrs Ashford, Uphill. BS23

Mrs. S. Antil, Watchet. TA23

Annual clean and I am glad I don’t have to do it. Thanks.

Mrs. S. Antil, Watchet. TA23

Mr Davis, Bicknoller. TA4

Thank you.

Mr Davis, Bicknoller. TA4

Claire Daniel, Weston Super Mare. BS24

Nice to have someone turn up when they say they will. Great job….again.

Claire Daniel, Weston Super Mare. BS24

Debbie Smith, Weston Super Mare. BS22

Very happy with the results.

Debbie Smith, Weston Super Mare. BS22

Mrs. B. Smith, Weston Super Mare. BS23

Wonderful job – clean and tidy and very happy.

Mrs. B. Smith, Weston Super Mare. BS23

Karren Thomson. TA7

Great work well done on my Neff.

Karren Thomson. TA7

Lisa, Minehead. TA24

Very happy – very, very happy with Drew’s work.

Lisa, Minehead. TA24

Jenny Anderson, Watchet. TA23

Very happy with the end result. Would recommend.

Jenny Anderson, Watchet. TA23

Mrs Patterson, Minehead. TA24

Very satisfied – thank you.

Mrs Patterson, Minehead. TA24

Mrs White, Weston Super Mare. BS23

Super finish on the oven. Very happy. 10/10.

Mrs White, Weston Super Mare. BS23

Mrs Pond, Withiel Florey. TA24

Fantastic finish on the Aga. Thanks.

Mrs Pond, Withiel Florey. TA24

Mrs. B. Knights, Burnham on Sea. TA8

On time, as usual, my knight in shining armour!!

Mrs. B. Knights, Burnham on Sea. TA8

Sarah Adams of Croydon Hall, Rodhuish. TA24

Drew arrived well on time and after three and a half hours our well used RANGE was left looking as good as new.

Sarah Adams of Croydon Hall, Rodhuish. TA24

Sara Wilson, Withycombe. TA24

Very happy with the end result on my Aga. 100% improvement.

Sara Wilson, Withycombe. TA24

Mary Everett, Minehead. TA24

Thank you for the job/work on my oven – looks new.

Mary Everett, Minehead. TA24

Mrs Wilkins, Linton. EX35

Looks fantastic.

Mrs Wilkins, Linton. EX35

Mrs. Fryer, Parkhouse Road, Minehead. TA24

Very pleased with the service provided. Lovely clean oven.

Mrs. Fryer, Parkhouse Road, Minehead. TA24

Susan Shallcross, Hillside Road, Portishead. BS20

On time and very good. Cooker looks like new. Will use again.

Susan Shallcross, Hillside Road, Portishead. BS20

Brian Baston, Parkhouse, Portlock. TA24

Very happy with the service. Great Company, lots of football chat and the oven looks fantastic.

Brian Baston, Parkhouse, Portlock. TA24

Mrs. Veronica Flint, Bridgwater, TA6

Super work on the oven. Job well done and will use again.

Mrs. Veronica Flint, Bridgwater, TA6

Mr Macleish, Wotton Courtney. TA24

Aga has not looked this good for years.

Mr Macleish, Wotton Courtney. TA24

Claire, Bamwell. BS29

Great job on the Rangemaster. Recommended

Claire, Bamwell. BS29

Julie Robins, Lynton. EX35

Super job on a very dirty oven.

Julie Robins, Lynton. EX35

Freddie, Withypool, Minehead. TA24

Wonderful finish on the Aga. Well done.

Freddie, Withypool, Minehead. TA24

Dave Wing, East Brent. TA9

Wonderful job – clean and fresh, the oven looks like new.

Dave Wing, East Brent. TA9

Sharon, Lynmouth. EX35

What a wonderful job on the Rangemaster. It was so neglected by previous owner, but now looks like new. Very happy with the results.

Sharon, Lynmouth. EX35

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.